You can disable a customer account so the customer cannot charge purchases.
NOTE: Do not disable an account unless it has a zero balance.
- On the CARP main menu, select Customer.
- Search for the customer account you want to disable.
The Customer Details screen displays. View field definitions.
|Student ID||The Student ID is determined by the store. A best practice is to ask to use the Student ID assigned by the campus. |
This field can be any combination of letters and numbers that uniquely identify the student/customer.
DO NOTuse any part of the social security number.
For the VA major accounts billed thru the Tungsten Network Portal, if the Student ID is not available, use the PO/authorization number.
|Password/PIN||Password or PIN assigned by the school that is required when using eFollett.com.|
|First Name||Customer's first name.|
|Middle Name||Customer's middle name.|
|Last Name||Customer's last name or the account name for a department.|
|Student Reference Number||Student reference number. Use this field for any other identifier beneficial for billing and collection.|
|Primary Email Address||Student's primary email address.|
|Secondary Email Address||Customer's secondary email address.|
|Address Line 1||Mailing address line 1.|
|Address Line 2||Mailing address line 2.|
|Address Line 3||Mailing address line 3.|
|City||City of the mailing address.|
|State||State or province of the mailing address.|
|Zip Code||ZIP or postal code for the mailing address.|
|Phone||Customer or department's telephone number.|
- In the Disabled field, select the reason for disabling the account.
- Select Save to save the changes to the customer account.