Transfer Unclaimed Property to Home Office (Payment Adjustment)
Use this procedure for an overpayment that cannot be refunded and should be moved to the state. Use a payment adjustment if you are initiating the adjustment from the Payment Adjustment screen because you have not applied the payment to a major account and customer (credit is listed in unapplied payments.)
Note: If the payment was processed through the register or has already been applied, Initiate a New Adjustment to Transfer Unclaimed Property to Home Office.
You will need a completed copy of the Unclaimed Property Form.
- Select Payment Processing Apply Account Payments.
The Unapplied Payments screen is displayed. View field definitions.
|Date||Date payment was made.|
Major Number/Major Name
Major account number and name.
|Customer Number/Customer Name||Reference number assigned to customer and the name of individual department or person responsible for payment.|
|Source||Where payment was made, e.g., LB = Lockbox, POS = Cash Register.|
|Payment #||Check number of the payment.|
|Payment Date||Date of the check used to make the payment.|
|Original Payment||Dollar amount of the check.|
|Applied Amount||Dollar amount of the check that was applied to the bill.|
|Unapplied Amount||Outstanding amount that has not been applied.|
|A payment that was applied was then unapplied.|
|Age||Number of days from today, the payment was received from the POS register or the bank.|
|Auto Bill||Not used.|
|Payment Adjustment Options|
Select an adjustment type:
- Locate the account where the unclaimed property is posted.
- In the Payment Adjustment Options field, select Transfer Unclaimed Property to Home Office.
- Click Select Customer to select the customer. Tell me how...
- Click Run Statement to view and print a statement. Tell me how...
Type the Customer Number and press Tab.
The customer name and account information appears. View field definitions.
|Customer Number||Customer account number.|
|Customer Name||Customer name.|
|Adjustment Amount||Amount to adjust on the account.|
|Attachment||Provide explanatory documentation for the home office.|
|Original Customer Balance||Identifies the original balance on the customer's account.|
|Total Adjustment||Identifies the total adjustment that will be made on the customer account.|
|Customer Balance after Adjustment||Identifies the balance remaining on the customer account after the adjustment.|
|Notes||Comment added to the account.|
- Click Browse to attach supporting documentation.
- To add a comment, click Add New. Tell me how...
- Click Save.
- Click OK.