Transfer Unclaimed Property to Home Office (Payment Adjustment)
Use this procedure for an overpayment that cannot be refunded and should be moved to the state. Use a payment adjustment if you are initiating the adjustment from the Payment Adjustment screen because you have not applied the payment to a major account and customer (credit is listed in unapplied payments.)
Note: If the payment was processed through the register or has already been applied, Initiate a New Adjustment to Transfer Unclaimed Property to Home Office.
You will need a completed copy of the Unclaimed Property Form.
- Select Payment Processing
Apply Account Payments.
The Unapplied Payments screen is displayed.
View field definitions.
Date | Date payment was made. |
Major Number/Major Name | Major account number and name. |
Customer Number/Customer Name | Reference number assigned to customer and the name of individual department or person responsible for payment. |
Source | Where payment was made, e.g., LB = Lockbox, POS = Cash Register. |
Payment # | Check number of the payment. |
Payment Date | Date of the check used to make the payment. |
Original Payment | Dollar amount of the check. |
Applied Amount | Dollar amount of the check that was applied to the bill. |
Unapplied Amount | Outstanding amount that has not been applied. |
Reversed | A payment that was applied was then unapplied. |
Age | Number of days from today, the payment was received from the POS register or the bank. |
Auto Bill | Not used. |
Payment Adjustment Options | Select an adjustment type: |
- Locate the account where the unclaimed property is posted.
- In the Payment Adjustment Options field, select Transfer Unclaimed Property to Home Office.
- Click Select Customer to select the customer. Tell me how...
-or-
Type the Customer Number and press Tab.
The customer name and account information appears. View
field definitions.
Customer Number | Customer account number. |
Customer Name | Customer name. |
Adjustment Amount | Amount to adjust on the account. |
Attachment | Provide explanatory documentation for the home office. |
Original Customer Balance | Identifies the original balance on the customer's account. |
Total Adjustment | Identifies the total adjustment that will be made on the customer account. |
Customer Balance after Adjustment | Identifies the balance remaining on the customer account after the adjustment. |
Notes | Comment added to the account. |
- Click Run Statement to view and print a statement. Tell me how...
- Click Browse to attach supporting documentation.
- To add a comment, click Add New. Tell me how...
- Click Save.
- Click OK.