Transfer Unclaimed Property to Home Office (Payment Adjustment)

Use this procedure for an overpayment that cannot be refunded and should be moved to the state. Use a payment adjustment if you are initiating the adjustment from the Payment Adjustment screen because you have not applied the payment to a major account and customer (credit is listed in unapplied payments.)
Note: If the payment was processed through the register or has already been applied, Initiate a New Adjustment to Transfer Unclaimed Property to Home Office.

You will need a completed copy of the Unclaimed Property Form.

1. Select Payment Processing Apply Account Payments.

The Unapplied Payments screen is displayed. View field definitions.

2. Locate the account where the unclaimed property is posted.
3. In the Payment Adjustment Options field, select Transfer Unclaimed Property to Home Office.

4. Click Select Customer to select the customer. Tell me how...

-or-

Type the Customer Number and press Tab.

The customer name and account information appears. View field definitions.

Field	Definition
Customer Number	Customer account number.
Customer Name	Customer name.
Adjustment Amount	Amount to adjust on the account.
Attachment	Provide explanatory documentation for the home office.
Original Customer Balance	Identifies the original balance on the customer's account.
Total Adjustment	Identifies the total adjustment that will be made on the customer account.
Customer Balance after Adjustment	Identifies the balance remaining on the customer account after the adjustment.
Notes	Comment added to the account.

5. Click Run Statement to view and print a statement. Tell me how...
   

6. Click Browse to attach supporting documentation.
7. To add a comment, click Add New. Tell me how...
8. Click Save.
9. Click OK.