Blackhawk Gift Cards
See the Department 7 - Convenience Merchandise & Graduation u Blackhawk Gift Cards page on The Quad for more information.
CORE POS Sale Process
To sell a Blackhawk gift card at the POS:
Start the transaction normally.
Scan the barcode UPC SKU on the back of the gift card.
Do not manually key in the UPC number. The card does not activate if it's not scanned.
If selling multiple gift cards, each individual card must be scanned to activate the specific card number. You cannot scan one card multiple times.
Hold the gift card until tendering is complete.
Point out on the register receipt that the card is activated.
Give the customer the card and the register receipt.
Inactive or discontinued UPCs will not ring in CORE POS. Review the Active BH Card UPC List to confirm that the card your are trying to ring is an active UPC code.
Note: Gift cards with UPCs not on this list should be removed from the sales floor and disposed.
If an active card does not scan:
Try to scan the card again using a different motion.
Scan the card up and down, instead of side to side.
Fold the package to allow a better read of the barcode.
If unable to successfully scan the card, scan another card from the same retailer with the same value.
If the new card does not scan, submit a request through The GM Customer PortaluDepartment 7. Include the card name, dollar amount, and UPC of the card that is not scanning. The response will provide instructions on whether to discard the card inventory or return to the display.
All gift card sales are final. Cards cannot be refunded or exchanged after they are purchased by the customer.
There are circumstances, however, when you must process a return. For example, if the customer returns with a paid receipt for a gift card that was not activated. Refer to the Blackhawk (Retail Gift Card Program) - What If Scenarios for specific examples.
Review the activation slip. If it shows that the card was not activated and the customer has paid, check the POS transaction to verify that funds were not already returned.
If you confirm the gift card was paid for and not activated, process a Return with No Receipt to non-merchandise SKU #14188574 (Blackhawk SKU) and sell the customer a new gift card.
Obtain the card from the customer, wrap the refund slip around the card, and place in the till.
Complete an Over/Short Report. Submit the report via a ticket in The GM Customer PortaluDepartment 7.
Note: All transactions using the Blackhawk SKU require an Over/Short Report referencing the transaction date, transaction number, and the register number from the original transaction.