RTVs / Chargebacks - Excessive

This screen shows RTVs/Chargebacks where the retail or cost is abnormally high or low based on an average of shipments. Verify that the retail and cost were correctly entered in CourseTracks or WinDSS. If the screen is empty, you do not have any excessive RTVs/Chargebacks in Not Reviewed status.

Only Not Reviewed status records are displayed. Entries can be modified as follows:

• OK—Selecting this status requires an entry in the Comments field. When Submit is pressed the record is updated, the screen refreshes, and the changed entry is removed from the list.
• Adjustment Requested—Selecting this status requires an entry in the Comments field. The Inventory Adjustment Request screen displays in a new window where you can make the adjustment. When all changed records have been processed, the screen is refreshed and the changed entry is removed from the list.

Note: The Inventory Adjustment Request PA Corrections Adjustment screen only adjusts units. You must make RTV dollar adjustments in the eStore Portal Chargeback application. See the available online help for additional information about the chargeback application.

Reason Codes

The following Reason Codes are available on the Inventory Adjustment Request PA Corrections Adjustment screen. All non-greyed out fields on this screen can be modified. The modify options change, depending on the Reason Code selected:

• Delete Entire RTV/CB
• Incorrect Retail
• Incorrect Cost
• Incorrect Qty

Doc Types

You must select the proper document type for this adjustment. The options are:

• Invoice
• Chargeback
• Credit Memo
• Shiprec
• Keyrec

When you are finished making adjustments on this screen, click the appropriate navigation button for what you want to do next.