Text Rental Overview

The eStore Portal Text Rental application allows you to view and maintain patron data for the Text Rental program.

To access Text Rental from eStore Portal, click Financials Text Rental.

The Text Rental tasks that you can perform include:

• Search for a Patron
• View Patron Records
• Update Patron Records
• View Patron Collateral Information
• Update Patron Collateral Information
• View Text Rental Activity
• Override the Patron Limit

The Text Rental Reports you can view include:

• Campus Backed Ready to Be Sent
• Cancelled Collection Items
• Collateral Charge Success
• Collected by Vendor
• Disabled Patron Listing
• Patron Email History Report
• Patron Listing
• Ready to Be Sent to Collection Agency
• Text Rental Activity

Collections Overview

If a patron does not check in the rented items, the system charges the collateral. If charging the collateral fails, you can update the collateral information and reset the account to be tried again during the end of day process. Use these procedures to reset the collateral:

• Update Patron Collateral
• Reset the Account after Collateral Update

If charging the collateral fails three times, the patron is placed in collection status.

You must review the patrons in collections status and select each item to write off. There are two ways an item can be written off:

• Write off without sending to collections
• Write off and send to collections

When you write off an item, the item is flagged for write off and is written off during the end of day processing.

If you need to view the write off status of items after the end of day process, use the collections reports to view items and patrons in collection status.