Process Defective Merchandise
- If you receive defective merchandise in a shipment, receive the items in the MMS system as usual.
- If the amount of the defective units is more than the tolerances listed below, email the appropriate GM department mailbox to arrange for the vendor to replace the merchandise:
| Department | Tolerance |
|---|---|
| 3 | > 5% defective units |
| 4, 6 and 7 | > 15% defective units |
| 5 | > 10% defective units |
- If the vendor will replace the defective merchandise, create a Local RTV for the items being returned, enter the PO number in the Instructions field. For department 8 merchandise, include the Return Authorization Number.
-or-
If the defective units are less than the tolerance listed above or the vendor will not replace the defective merchandise, reference the General Books, Software and Computer Products Markdown Policy or the General Merchandise Markdown Policy in the Policy and Procedure Manual on The Quad.
