Correct an Invalid SKU Error

An order exception will occur when a customer orders with an invalid SKU that is posted on your store’s eFollett site. You can figure out which SKU is invalid by looking for the order in the Web Order Exceptions screen in SODA. The invalid SKU number is indicated along with the error code, for example: SOD8312 SKU######### Sub-Department is invalid.
- Use MMS to look for the correct SKU for the item you need to replace.
- In SODA, cancel the line item with the invalid
SKU and replace it with the correct item SKU.
Tell me how...
- Contact the Follett Support Center and submit a request to Website Support to have the invalid SKU removed from your store's website.
Return to Process Order Exceptions