Processing SODA 8940 or COESP Exceptions in SODA
A SODA 8940 or COESP error in SODA refers to a digital course material item provisioning error. The item was trying to process through the ConnectOnce for Educational Service Providers (COESP).
Note: If one or more digital items trigger a SODA 8940 or COESP error, it holds up the entire transaction, even if only one SKU of many is causing the error. If you don't clear the exception, the order sits unfilled. The customer won't get access to their product and won't know why the order is delayed.
The error could indicate a system time out on a Follett or vendor server, digital content is no longer for sale, or Follett is out of PIN codes through our Digital Passcode Fulfillment (DPF) application.
Below you can see that these 3 errors have the same Error ID, SOD 8940, but the Error Description is different for each one.
Because resolution of SOD 8940 or COESP errors differ, see the table below for specific directions.
SOD8940 or COESP Error Messages | Store Action Itemsin SODA | COESP Store Action Items in CourseTracks (CT) |
:: COESP(Error Code - ESPC400):Provision denied at ESP : Field product isbn13 should be a valid ISBN | The ISBN digital variation or SKU is no longer valid.
Then:
| Until the issue is resolved, remove the title from adoptions to avoid more transaction issues. When an ISBN digital variation or SKU is no longer valid, check the sales end date to ensure the field is not empty or the end date has not passed. If the sales end date has passed:
If the sales end date is blank:
|
:: COESP(Error Code - ESPC428):ESP supports only includED provisioning | The ISBN digital variation or SKU is only for Follett ACCESS.
| When the ISBN digital variation or SKU is only for Follett ACCESS:
|
:: COESP(Error Code - ESPC400):Provision denied at ESP: PINOutOfStock : 906 | DPF (Digital Passcode Fulfillment) no longer has passcodes available for a product.
If the error code persists:
| N/A |
:: COESP(Error Code - ESPC425):The digital title you are attempting to purchase is no longer available | The ISBN digital variation or SKU is no longer valid.
Then:
| When an ISBN digital variation or SKU is no longer valid in SODA:
If there is no sales end date:
|
:: COESP(Error Code - ESPC408):Failed Cancellation : The order created by this purchase transaction is over the usage limit allowed for refunds (10.00% viewed) | Cancel the order in SODA. If it is an exception scenario, refund at POS. | N/A |
:: COESP(Error Code - ESPC400):Provision denied at ESP : The submitted hash_id is not available for | The ISBN digital variation or SKU is no longer valid.
Then:
| When an ISBN digital variation or SKU is no longer valid in SODA:
If there is no sales end date:
|
:: COESP(Error Code - ESPC401):Request timeout from ESP | Attempt to reprocess the order.
| N/A |
:: COESP(Error Code - ESPC411):ESP Provider not reachable | Attempt to reprocess the order.
| N/A |
:: COESP(Error Code - ESPC400):Provision denied at ESP : Item Not Found | Keep the item in the SODA web exceptions until resolved.
| N/A |
:: COESP(Error Code - ESPC408):Failed Cancellation : Redeemed code is not available for refund | Cancel the order in SODA. If it is an exception scenario, refund at POS. | N/A |
The current PIN has already been voided by a previous transaction | The current PIN has already been voided by a previous transaction.
| N/A |
:: COESP(Error Code - ESPC400):Provision denied at ESP : Internal Server Error | Attempt to reprocess the transaction. If the error persists:
| N/A |
:: COESP(Error Code - ESPC406):ESP-Central System Error | Attempt to reprocess the transaction. If the error persists:
| N/A |
If you receive a COESP error at the POS, refer to: Processing COESP Errors at POS for next steps.