Cancel an Entire Order

You can cancel an order only if the Order Status is: D (Suspended) B (Backordered), K (Invoice Backordered) or 4 (Allocated). If you want to cancel individual items on order, refer to Cancel One or More Items on an Order.

1. From the SODA main menu, select Sales Order Cancellation.
   
2. In the Order Number field, type the SODA order number of the order you want to cancel and click Find.
   
3. If you do not know the order number, search for the order.

1. In the Order Number field, click Search.
   
2. Type your search criteria in the appropriate fields and click Find.
   Note: Enter something in at least one of the three fields.
   
3. Select the appropriate entry from the list and click Select.
   
4. Click the SODA order line in the list and click Select.
   Note: If there are too many orders, and you need to narrow it down by date or status, complete the search fields as needed to find the SODA order.
   

4. In the Reason Code field, select a reason code.

-or-

Click inside the Reason Code field and then click Search to find a code.

Choose a code and click Select.

5. Two options display to finalize your change: Cancel Order or Continue Process.

• If you decide not to cancel the order, click Cancel request to return to the main SODA menu.
• If you click Continue Process, the order is cancelled.
  Note: This CANNOT be undone.
  
  
  The SODA Order Cancellation screen displays.