Process a Timeout Exception

When do timeout exceptions occur?

A timeout exception occurs during pick confirmation when SODA attempts to process a tender and there is no response from the payment institution. The first step in resolving an error of this kind is for the originating store to re-tender this order to see if the authorization will go through.

Note: Only re-process a tender timeout exception once. Cancel the order, if the order does not go through.

1. Access the screen. Tell me how...

1. On the SODA main menu, click Web Order Exceptions.
   
2. Select an order that shows Edit Tender in the Allowed Options field.
   Click Edit Tender.
   

2. Without making any changes on the Sales Order Tender Entry screen, click Accept.
   
   The order is re-tendered to the credit company.
   
   If the charge is successful, the SODA Order Exceptions screen reappears and the order is no longer in the list of exceptions.
   -or-
   If re-tendering is NOT successful, the order remains on the exceptions screen
   View field definitions.

Return to Process Order Exceptions