Processing SODA Web Order Exceptions

Orders requiring action before a store can complete fulfillment are sent to the SODA Order Exceptions screen to be resolved by the originating store.
Because the web order exception reasons vary, team members with Security Level 2 must review the orders and resolve web order exceptions individually. The instruction in the Allowed Options field tells you which Processing Option to select.
DO | Note: Some campuses have mini-terms that start throughout the calendar year.
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- On the SODA main menu, click Web
Order Exceptions.
- On the SODA
Order Exceptions screen, review the reasons for the errors in the Error Description field and the action
indicated in the Allowed Options
field.
- To see more information about an exception or the associated order, select the order and click one of the following:
- View SODA Exception Error Log.
Note: There is no need for stores to use this option. The content in this error log is not working as intended
- View Credit Auth. Tran. Log.
Note: There is no need for stores to use this option. The content in this transaction log is not working as intended and there is no need for stores to use this option
- View Order Details.
-or-
Select the order and click the Processing Options button that corresponds to the instruction in the Allowed Options field.
View this table to determine which button to click.