Processing SODA Web Order Exceptions

Click for more info on order exceptions.

Orders requiring action before a store can complete fulfillment are sent to the SODA Order Exceptions screen to be resolved by the originating store.

Because the web order exception reasons vary, team members with Security Level 2 must review the orders and resolve web order exceptions individually. The instruction in the Allowed Options field tells you which Processing Option to select.

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Note: Some campuses have mini-terms that start throughout the calendar year. It is crucial to check web order exceptions even when it is not your store's peak season. Other stores may be waiting for you to resolve your web exception so that they can fulfill the order. Continue to check web order exceptions 4 times a day and check SODA often to fill orders for eFollett customers.

1. On the SODA main menu, click Web Order Exceptions.
   

2. On the SODA Order Exceptions screen, review the reasons for the errors in the Error Description field and the action indicated in the Allowed Options field.
   
   
3. To see more information about an exception or the associated order, select the order and click one of the following:

• View SODA Exception Error Log.
  Note: There is no need for stores to use this option. The content in this error log is not working as intended

• View Credit Auth. Tran. Log.
  Note: There is no need for stores to use this option. The content in this transaction log is not working as intended and there is no need for stores to use this option

• View Order Details.
  

-or-

Select the order and click the Processing Options button that corresponds to the instruction in the Allowed Options field.

View this table to determine which button to click.