On a weekly basis, the home office provides stores with specific shipping directives. These might include interstore transfers, new/used text returns, MOS (Mark Out of Stock) instructions which should be followed in a timely manner.

Each specific type of directive has its own timeline which must be followed.

 When completing the chargeback process, the store must document the tracking information for all shipments out of the store. The tracking number must be a number that can be traced to the specific shipment in the event it is lost or in dispute in some manner.

Any temporary use of a ‘fake’ number must be adjusted at the time of the shipment to ensure proper tracking information is visible to accounts payable.

 When shipments leave the store, they must have a ‘finalized’ document indicating the specific merchandise leaving the store.

Commonly, a store may receive credit from vendors like Hallmark, Pepsi, or others for items the vendor is removing from the store or the vendor has requested be destroyed. An RTV must be processed in MMS for these types of credits to be processed. The RTV is then matched to the vendor credit. Without the RTV, the credit does not process for the store.

 Accounts payable flags items in the chargeback program that need further explanation or review by the store because they are in dispute in some way. The store must respond to the request for follow-up. These are identified for the store as ‘Store’ status items or ‘Partial’ status items.

Store status chargebacks occur typically because the vendor does not agree with the chargeback and evidence of the shipment, like a tracking number, is needed. Action is needed to correct the discrepancy.

Partial status chargebacks occur when the vendor has issued less/more credit than expected, typically the shipment contained items that were different than what was on the chargeback. Action is needed to correct the discrepancy.