End of Day at Back Office

Close the Store in CORE POS

To close the store, all registers must be closed and all tills reconciled. After reconciling tills, closing registers, and processing end of day, reports display for each step. Reports should be printed or saved in pdf format.

Complete the End of Day procedures in this order:

• Reconcile tills
• Close registers
• Perform End of Day

Reconcile Tills

Reconciling a till means counting the funds in a specific till and comparing the count with the expected amount. A till can be reconciled at any time during the day. A till can only be reconciled in CORE Back Office.

Tills must be closed at the register before they can be reconciled.

In Back Office:

1. Click the Store Ops tab.
2. Click the Till subtab.
3. Click the Reconcile Till left navigation link.

The Till Reconcile Information screen displays.

4. Enter the register ID and till ID in the given fields.
5. Click Next.
   The Count Reconcile Summary screen displays.
   Amounts for cash, check, and traveler's check are pre-populated, but can be edited. Other tenders are auto-populated and cannot be edited.
6. Edit cash, check, or traveler's check as necessary.

7. Click Next to accept the amount.

8. If there is a mis-match, a Reconciliation Confirmation screen displays to accept or re-count.
   The Count Reconcile Summary screen displays.
   
   To accept the amount, click Yes.

-or-

To re-enter the amount, click No.

9. Click Next.

The Till Reconcile Successful message displays. A transaction number is assigned to the till reconcile and the till data is saved.

10. Reports are displayed that you should print or export/save as pdf.
    • Click Print to print the report.
    • Click Export to create and save pdf version of the report.
    • Click Done when you are finished with the report.

Reconcile Old Tills

Once you close old tills at the POS, you can reconcile old tills from CORE Back Office. Old tills are tills which were opened on a previous business date, but had not been closed on the same date. This allows you to use that till again (till cannot be used as long as in open status) and also ensures data is accurately updated on the Store Safe report. From CORE Back Office, access the Store Ops tab uReconcile Old Tills.
The Old Tills screen displays any open tills with a previous business date.

2. Select the Till ID link of the closed till.
   The Count Reconcile Summary screen displays for that till.

3. Edit the amounts on the screen and select Next.
   The Reconciliation Confirmation Notice screen displays.
   

4. Select Yes to reconcile the till.
   The Till Reconcile Successful screen displays, then select Enter and the Reconcile Till Count Report is displayed.

5. Select Done on the report screen, then you are redirected to the Reconcile Old Tills screen where you can proceed with reconciling other old tills, if necessary.

Once a till is reconciled, it no longer displays on the Reconcile Old Tills page. Continue to reconcile all old tills until none are listed.

Close Registers

Closing a register means setting that register status to Closed when the register is not in use. All tills must be reconciled before that register can be closed.

Registers must be closed one at a time.

1. Click the Store Ops tab.
2. Click the Register subtab.
3. Click the Close Registers left navigation link.

The Register Close screen displays.

4. To close the register, click the register number link.

The Register Status screen displays.

5. Select Print to print the Register Summary report.
6. Select Close More to close another register.

See Checking Register Status.

Complete Bank Deposit Follow the Bank Deposit Policy. Select the Store Ops tab. Select Bank Deposit in the left navigation link.
The Bank Deposit screen displays. Select Mid-Day or End of Day.
Note: Only cash can be deposited at Mid-Day. Enter the Bank Deposit Number.
Note: Enter the store number plus the sequence number printed on the deposit ticket, e.g., [Store Number][Deposit Ticket Number]. Select each individual tender link to enter the tenders.
Note: When entering cash, enter the quantity of each currency, not the dollar amount. Select Save.
The bank deposit total displays and is captured in the store safe report. If you have checks to deposit: Use your store stamp during the end of day process to add the store specifics on the back of each check. This is important for processing the deposit at the bank and supporting FedChex with store details for collection if the check is returned. Important: If you have received your stamp, do not hand write information on the back of the check. If you are waiting on your new stamp, you may have an old endorsement stamp in the store, which you can use in conjunction with hand-writing any other information listed below. Until you new stamp arrives, ensure the following information is on the back of every check before depositing. The Information in brackets is store-specific. Line 1: FOR DEPOSIT ONLY Line 2: FHEG DBA [Store Name and Store #xxxx] Line 3: [Bank Account #] Line 4: RETURN ITEMS TO: FIRST PREMIER Line 5: >091408938< Line 6: CENTRALIZED RETURNS Line 7: ACCT #1701414305 Line 8: MERCHANT ID# [Store-specific merchant ID] Note: This number is different for each store. If you don't know your Merchant ID #, refer to the Merchant IDs spreadsheet. If you still have questions, contact Cash Accounting.

Delete Manually Added, But Not Deposited Check

Follow this process to delete an undeposited check that has been manually added to Back Office. Checks tied to a POS transaction cannot be deleted. A Delete button is available on the Check Detail screen to delete any manually added, invalid checks. Select the manually added check in the Select to Add column, then select Delete.
A message displays, Check Deleted Successfully, to confirm deletion.

• If you click on the Delete button without selecting a check, a message displays: Please select at least one row.
• If you try to delete a check tied to a transaction, a message displays: Only Manually added checks can be deleted.
• If you try to delete both transaction and manually added checks together, only the manually added checks are deleted and a message displays: Only Manually added checks are deleted.

Safe Count

1. Select the Store Ops tab.
2. Select Safe Count in the left navigation link.
   The Safe Count screen displays.
3. Enter the dollar amounts for each tender. Note:Select check as the tender type when you enter the total dollar amount of any buyback checks.
4. Select Refresh Total to show the total amount entered.
5. Select Save.
   Note: If the count entered is less or greater than the expected safe amount, a notification displays.
   Select Yes to accept or No to start again.
   
   Values are captured in the store safe report.

Old Tills

To support the Reconcile Old Tills functionality, once an old till from a previous business date is closed from the POS and reconciled in Back Office, the reconciled amount is reflected on the Store Safe Report of the business date it is reconciled. The amount is listed in a new field, Total Offline Cash/Check Received, under Summary. The reconciled amount or safe over/short amount does not show for the original business date of the till.

Amounts for closed old tills display on the Safe Count, Safe Over/Short, Ending Balance, and Bank Deposit on the business date they are closed, not the date of the transactions.

Data in the Store Safe Report listed as OfflineCashout, OfflineTillLoan, or OfflineTillPickup are only applicable for scenarios where an offline till is opened for a past business date, used for sales, and then brought back to the store on a different date.

Perform End of Day

The End of Day function closes the store for the day and sets the store’s financial status for the current business date. After End of Day is run, no more financial transactions can be performed for that business date. All registers must be closed before you can run the End of Day function and close the store. If one or more registers are open, a message prompts you to close all registers before End of Day can run successfully.

1. Click the Store Ops tab.
2. Click the Store subtab.
3. Click the End of Day left navigation link.
4. If suspended transactions exist, you can cancel or complete those transactions.

The Recommended Store Safe Balance displays in bold red.

5. Enter the store safe balance in the Cash Amount prompt.
   Note: If the amount entered has a value less or greater than the expected balance, a notification displays asking for verification.
6. Select Save if the entered amount range is between the lower and upper limit.

The Store Operating Fund Count screen displays.

7. Select Next to close the store.
   A message displays that the store was closed successfully.
8. Select Enter.
   The Store Summary Report displays.
9. Select Print or Export to print or save the report.

Over/Short

If you have a discrepancy of $25.00 or more for the entire business day, follow the instructions on the Over/Short Report topic.