Text Rental

Additional Resources

See these additional resources for more information on Text Rental.

• See the Text Rental Information Center for all text rental program resources.

• Read the Text Rental Overview QRG for complete details on the text rental program.

• See the Price Match topic for steps to price match rental items.

• See Text Rental: Collateral Charge Reversal to reverse (refund) the non-return charge and processing fee in eStore Portal.

Text Rental POS Transactions

Follow the steps below for the standard rental transactions in CORE POS. Click the link for quick access for each process.

Rent Items to a New Patron (Express Registration)

Customers who have not registered previously can register in-store and rent if they meet the program requirements. After in-store register is complete, the customer receives an email directing them to complete the process online.

1. Enter the customer phone number and select Yes.
2. Scan items.
3. Select Tender.
   The Rentable Item Found screen displays.
4. Ask the customer if they want to rent the item.
5. Select Yes to rent the eligible items.
   Note:The Phone Number field on Patron Inquiry screen is auto-populated with the phone number.
6. Select Next.
   Note: Patron Not Found displays on No Patron Found screen.
   
   If the patron already exists, select the patron and proceed with the transaction as detailed in Rent Items to an Existing Patron below. You can also use the Email as a secondary identifier if multiple patrons exist with the same phone number.
7. Select Yes.
   The Express Enrollment screen displays.
   Note: The phone number provided at the start of the transaction auto-populates the Express Enrollment screen.
8. Enter all required information.
   
   Select the PINPAD EMAIL Entry button; the customer enters email address at PIN Pad.
   Once the email is entered at the PIN Pad, POS control returns to the Express Registration screen with the email populated. Select Next to continue.
   

9. To authorize the customer collateral, a message displays: Please swipe credit card and press Next.
   The Next button does not display at the register until the collateral is processed at the PIN Pad.

10. Instruct the customer to swipe their collateral and hit the green key on the PIN Pad, when prompted.
    Important: Depending on the bank, a message of Approved, Declined, or Not Completed displays on the PIN Pad as a result of the zero authorization process.
    The Next button displays on the register when the zero authorization is approved, even though the PIN Pad message may not display Approved. If the collateral provided is actually declined, a Rim Error message displays at the register.
    Note: If the collateral is declined or authorization fails, e.g., Transaction not allowed: WorldPay - Do Not Honor, direct the customer to contact their bank or provide another credit card.
11. Enter the Zip Code and complete express enrollment.
    The Select Rental Term screen displays. This indicates that express registration was successful.
12. If the customer is renting all items for the same term, click Yes. Continue with step 12.
    -or-
    If the customer is renting items for different terms, click No. Continue with step a.
    1. Select the item.
    2. Select Rental Term.
    3. Select the term.
    4. Select Next.
    5. Complete these steps for each term.
    6. When complete, continue with step 17.
13. Select the item(s) to be rented.
    Hint: To select more than one item, click each item.
14. Select Next.
15. Select Rental Term.
16. Select the term for the items being rented.
17. Select Next.
18. Select all items listed.
19. Select Tender.
    The No eligible items are found for discounts screen displays.
20. Select Yes to continue.
21. Complete the transaction as normal.

Rent Items to an Existing Patron

An existing patron is someone who has rented before, so they are already registered.

1. Scan items in the transaction as normal.
2. Select Tender when the transaction is complete.

The Rentable Item Found screen displays if any items in the transaction are rentable.

3. Ask the customer if they want to rent the item(s).
4. Select Yes if the customer wants to rent the item(s).
5. Search for the rental patron by phone number.
   
   You can also use the Email as a secondary identifier if multiple patrons exist with the same phone number or the phone number does not produce a patron.
   
   Select the PINPAD EMAIL Entry button; the customer enters email address at PIN Pad.
   Once the email is entered at the PIN Pad, POS control returns to the patron details screen with the email populated.
   
6. Select Next.
7. Select the correct patron.
8. Select Next.
9. If the customer is renting all items for the same term, click Yes. Continue with step 10.

–or-

If the customer is renting items for different terms, click No. Continue with step a.

1. Select the item.
2. Select Rental Term.
3. Select the term.
4. Select Next.
5. Complete these steps for each item.
6. When complete, continue with step 15.

10. Select the item(s) to be rented.

Hint: To select more than one item, click each item.

11. Select Next.
12. Select Rental Term.
13. Select the term that the items are being rented for.
14. Press Next.
15. Select all items listed.
16. Select Tender.

The No eligible items are found for discounts screen displays.

17. Select Yes to continue.
18. Complete the transaction as normal.

Rental Only Titles

A select number of Rental Only titles are available in both U.S. and Canadian stores. Rental Only titles may be new or used condition, as available.

Renting a Rental Only title to a customer follows the same standard processes as outlined above. However, rental only titles are unable to be sold at the POS.

If you attempt to sell a rental only title at the POS, a Rental Only SKU message displays.

• Select Yes to add to the transaction and proceed with the transaction normally. The item is added to the items to rent.

• Select No to remove the Rental Only title from the transaction, if the customer does not want to rent it.
  Important: Set the title aside if customer is not renting, so that it is not accidentally placed with customer's rental and purchase items that are part of the paid transaction.

Rental Return

1. Select Return to display the Return Options screen.
2. Scan the receipt barcode to enter the information.
   If there are rental items in the transaction, the Rental Item Found screen displays.
3. Select Yes if the customer is going to return the rented item.
4. Select Trans Detail to view all items in the transaction.
5. Select the item(s) to be returned, then select the Rental Refund $ button.
   Note: The Action on each item changes to Refunded.
6. Select the Return Reason Code.
7. Select Next.
8. Select Tender and enter the patron information.
9. Confirm tender for the refund.
10. Select receipt option.

Extend a Rental

Use this procedure if the customer wants to extend the due date of a rental.

1. Enter the customer’s phone number and select Next.
2. Scan or enter the item number to extend and select Next.
3. Select More.
4. Select Rental.
5. Enter the patron phone number to select patron.
6. Select the patron and select Next.
7. Select the item to extend.
8. Select Extend Rental.
   The Action column changes to Rental Extended.
9. Select Next.
10. Select the rental term.
11. Select Next.
12. Enter another item.
13. When all transactions have been entered, select Tender.
14. Enter the tender amount and select Next.
15. Select the tender option.
16. Select the receipt option.

Convert Rental to Purchase

Use this procedure when the customer wants to buy the rented item.

1. Enter customer telephone number or select Next.
2. Select More at the Enter number prompt.
3. Select Rental.
4. Search for the patron using the patron's phone number.
5. Select Next.
6. Select the patron.
7. Select Next.
8. Select the item to be purchased.
9. Select Convert Rental to Purchase.
10. Select Next.
11. Select Tender and complete tendering as normal.
12. Select the receipt option.

Rental Damaged by Carrier

Use this procedure to handle an item returned by the customer that was damaged or lost enroute by the carrier.

1. Enter customer telephone number or press Next.
2. Select More at the Enter number prompt.
3. Select Rental.
4. Type the patron's telephone number to search for their account and select Next.
5. Select the patron.
6. Select Next.
7. On the Rental Action screen, select the item.
8. Select the Damaged Carrier button.
   The Action column changes to Damaged Carrier.
9. Select Next.
10. Select Tender.
11. Select the tender and complete the tendering as normal.
12. Select the receipt option.