Redeeming a Tender

In some circumstances, you may need to redeem the available balance on a gift card or buyback slip. Your store may also be required to cash (redeem) checks.

Use the Redeem menu and follow the steps below for each situation:

Redeem a Gift Card

1. Select MoreuRedeem on the Sell Item screen.
2. Select Gift Card.
3. Swipe the gift card or enter the gift card number manually.
   After the card is successfully swiped or number is entered, the redemption is in progress.
   A screen displays with the refund amount.
4. Select Next.
   The Customer Capture information screen displays.
5. Enter the necessary information.
6. Select Next.
7. Enter the redemption amount and select Cash.
   Note: The entire amount must be redeemed.
   The issue refund screen displays and then proceeds to the receipt option screen.
8. Select the receipt type.
   The customer number capture screen displays.

Redeem Buyback Slip

1. Select MoreuRedeem on the Sell Item screen.
2. Select Buyback.
3. Scan or enter the buyback slip number.
4. Select Next.
   If the buyback slip has not been redeemed, the amount displays on the redemption refund option screen.
   
   The redemption options display based on the store's country location (US/Canada).
   

U.S.	Canada
Cash FHEG Gift Card	Cash Debit

5. Edit the redemption amount (if customer wants to split the tender types), then select the tender option.
   Note: The buyback amount can be redeemed to multiple tender types, e.g. cash and FHEG Gift Card.
   
6. If FHEG Gift Card is chosen as the refund option, you are prompted to swipe/enter the gift card number and select Next.
   - If the gift card entered is a new card, the gift card is activated with the redemption amount.
   - If the gift card entered is already active, CORE POS displays the gift card reload notification.
   - Select Yes to reload with the redemption amount.
   - Select No to display the screen to select a different redemption option.
   - The issue refund and select receipt option screens display once the card is activated/reloaded with the redemption amount.
7. If Cash is chosen as the refund option, the issue refund screen and then the receipt option screen displays.
8. If Debit is chosen as the refund option, customer is prompted to swipe/enter their debit card at the PIN Pad, then cashier follows the prompts on the CORE POS screen.

Redeem a Check

1. Select MoreuRedeem on the Sell Item screen.
2. Select Check.
   The screen displays to enter the check amount.
3. Enter the check amount and select Next.
   The check identification details screen displays.
4. Enter the identification details and select Next.
   Note: If the information entered is not in the correct format, a message displays to accept and proceed or re-enter.
   The issue refund screen displays. You are prompted to frank the check.
5. Frank the check.
   A message displays: Place Deposited Check in Drop Safe.
6. Select Enter.
   The receipt option screen displays.
7. Select the receipt type.