Within a store group, a store can refund items from other originating stores. The returned items are added to the inventory of the store assigned to the user logged in and processing the refund.
There are a few exceptions:
- SODA does not allow a refund for an item tendered with a gift card within the store group if you are not the originating store.
If you are not the originating store, you must process the refund through the POS.
- Any SODA order tendered with a campus card is sold through the POS and must be refunded through the POS.
Note: Any campus card set up as an A/R tender category continues to follow the A/R Soda refund rules.
- No refunds for digital items are allowed within the store group. The application displays a warning message and does not allow any action to be taken.
Note: Same store refunds for digital items are allowed.
Important: Follow the current process and screens for Follett ACCESS digital and digital refunds for Valore. Follett ACCESS physical items can be refunded in SODA.