Cancel One or More Items on an Order

You can cancel lines on the order only if the Order Status is: D (Suspended), B (Backordered), K (Invoice Backordered) or 4 (Allocated). If you want to cancel the entire order, refer to Cancel an Entire Order.

1. From the SODA main menu, select Sales Order Cancellation.
   
2. In the Order Number field, type the SODA order number for the order you want to cancel and click Find.
   
3. If you don't know the order number, search for it.
4. 1. In the Order Number field, click Search.
      
   2. Type your search criteria in the appropriate field and click Find.
      Note: Enter something in at least one of the three fields.
      
      
   3. Select the line of the customer you want and click Select.
      
   4. Click the SODA order line in the list and click Select.
      Note: If there are too many orders, and you need to narrow it down by date or status, complete the search fields as needed to find the SODA order.
      
   In the Reason Code field, select a reason code.
   -or-
   Click inside the Reason Code field. Click Search to find a code.
   
   Choose a code and click Select.
   
5. Click Cancel by Line.
   
6. Select the line item to cancel.

To review information about a line item before you cancel it...

• Click Toggle Item ID to view other identifiers for the item: SKU, VPN, SHN or UPC.
• Click Line Inquiry to view line item detail on the tabbed Order Line Detail screen.
• Click Line Comments to view comments about the order line. Select the type of comment you want to view from the Select Comment Type for the window.
  

7. When you are ready to cancel the selected line item click Cancel Line.
8. Click Accept.