Initiate New Adjustment in CARRR

Identify and correct transaction and payment errors by initiating adjustments in CARRR. This is critical to ensure accurate A/R balances and billing statements.

1. From the main menu, select Adjustment uInitiate New Adjustment.

2. Choose the correct adjustment.
   

You can perform these adjustments:

Move a Charge or Return to Correct Customer Account

Write Off to Bad Debt

Add Sales Tax

Correct Sales Tax

Record Manual Finance Charge - Customer Account

Record Manual Service Charge - Customer Account

Correct Finance Charge - Customer Account

Correct Service Charge - Customer Account

Record Campus Card Fee

Correct Campus Card Fee

Record Summary Adjustment

Correct Summary Adjustment

Record includED (Follett ACCESS) Adjustment

Record includED (Follett ACCESS) Adjustment - Refund

Transfer Unclaimed Property to Home Office

A/R Refunds - Customer Refunds

You can find additional information about CARRR adjustments in the A/R Adjustments QRG.