Initiate New Adjustment in CARRR
Identify and correct transaction and payment errors by initiating adjustments in CARRR. This is critical to ensure accurate A/R balances and billing statements.
- From the main menu, select Adjustment uInitiate New Adjustment.
- Choose the correct adjustment.
You can perform these adjustments:
Move a Charge or Return to Correct Customer Account
Record Manual Finance Charge - Customer Account
Record Manual Service Charge - Customer Account
Correct Finance Charge - Customer Account
Correct Service Charge - Customer Account
Record includED (Follett ACCESS) Adjustment
Record includED (Follett ACCESS) Adjustment - Refund
Transfer Unclaimed Property to Home Office
A/R Refunds - Customer Refunds
You can find additional information about CARRR adjustments in the A/R Adjustments QRG.