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Apple DEP Implementation

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Apple DEP Implementation

All Follett stores conducting institutional sales and processing Apple DEP will use CORE POS. Custom integration has been built into CORE POS and certified by Apple to automate the Apple DEP sales and enrollment process.

Preparation

In preparation for going live on Apple DEP, be aware of the following tasks. Ensure you have completed those tasks for which you are responsible.

Store Manager
Responsibility		Task
ü

Review the Apple DEP topic, including step by step instructions and simulations.

ü

Complete the Apple DEP test scenarios below to validate that you are ready for DEP enrollment.

Sale
(See the Apple DEP topic for the detailed steps.)

  • Sell an IPad and complete DEP enrollment steps in POS and Back Office.
  • Once the POS transaction is complete at the POS, log into Back Office u Apple DEP u ShowOrderDetails, then search for the current transaction.
  • Wait for the status to show as DEP COMPLETE.

Return
(See Performing a Return with a Receipt for steps.)

  • Complete a return transaction with receipt for the test transaction.
  • Log into Back Office Back Office u Apple DEP u ShowOrderDetails, then search for the current transaction.
  • Confirm the status is UNENROLL COMPLETE.
Note: National stores were previously certified under the same Sold-To/Ship-To and DEP Reseller ID. Therefore, national stores do not need to individually complete Apple DEP golden certification. However, you will be required to complete an Apple DEP sale and return test transaction as part of the initial configuration testing listed above.
Once the store certified by Apple, you are able to process institutional Apple DEP orders in CORE POS.

 

Important:

  • DO NOT perform any Apple DEP transaction on CORE POS until the Apple DEP certification is complete. A communication will be sent to each store regarding Apple DEP golden certification.
  • If you see a DEP alert when scanning an Apple item, select No until the golden certification is approved for your store.

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