Record Manual Handling Fee - Customer Account
Use this procedure to manually apply a handling fee (service charge) to a specific customer account.
- From the main menu, select Adjustment
Initiate New Adjustment.
- Click Record Manual Service Charge - Customer Account.
- Click Select Customer to select the customer. Tell me how...
-or-
Type the Customer Number and press Tab.
The customer name and account information is displayed. View field definitions.
- In the Adjustment Amount field, type the amount of the service charge you want to record on the account.
- Click Browse to attachsupporting documentation.
- To add a comment, click Add New. Tell me how...
- Verify that the total adjustment and the customer balance after the adjustment are correct.
- Click Save.
- Click OK.