CORE POS Receipts
CORE POS offers several customer receipt options. However, always lead with asking the customer for their email address to generate an email receipt. An email receipt can be created for sale and return transactions.
Printed receipts must be generated for text rental transactions to obtain the customer signature in agreement of the rental terms and conditions. If your A/R contact requires a hard copy signature with A/R billing, print the receipt. Select the Print and Email option to print the receipt for record-keeping and send an email receipt, too. Retain any signed printed receipts with your DSR paperwork.
Collecting the customer emails accomplishes several things that are valuable to both the customer and the store. Print the Email Receipt Reminder document and place a copy at each register as a quick reference.
Customer always has a copy of their purchase in email, which can be retrieved for returns, digital purchase details, and rental return date reference.
Customer email collected for rental, digital, and AppleCare transactions, auto-populates on the receipt option screen, so it saves time. You don't need to ask for it again!
Customer email is added to database for marketing emails to inform the customer of promotions and other valuable information. We don't inundate their inbox with an over abundance of emails and they always have the option to opt-out. Also, emails are not shared with third party organizations.
It's sustainable! No wasted paper! (For transactions less than $10, you even have the No Receipt option.)
Once tendering is complete, the receipt options screen displays. You have the option to Print, Email, or Print & Email.
To generate an email receipt:The customer enters their email address at the PIN Pad when prompted, as detailed below.
- Select Email.
The eReceipt Email Address screen displays. Once Email (or Print & Email) is selected as the receipt option, the screen to capture the email address includes a PINPAD EMAIL Entry button.
The PIN Pad entry notification screen displays directing the cashier to ask the customer to enter an email address at the PIN Pad.
The PIN Pad displays an entry field and keyboard. The customer enters their email address at the PIN Pad and selects Enter.
After email is entered into the PIN Pad and customer selects Enter, the control returns to the Email ID Capture screen at the POS, populating the email information fields with the details entered on the PIN Pad.
Validate the email address entered with the customer, then select Next to complete the transaction. If necessary, you can edit the email information before proceeding.
The Sell Item screen displays.
To print and email a receipt:- To both print and send a receipt via email, press Print & Email.
The eReceipt Email Address screen displays. - The process works the same as above for the Email Receipt.
To print a receipt:Select Print. The receipt prints.
Gift Receipts
A customer may request a gift receipt to provide with a gift. The gift receipt does not display prices. The person receiving the gift can return the items using the gift receipt.
A gift receipt can be generated for a specific item in the transaction or the entire transaction.
To issue a gift receipt for the entire transacion:- Scan the items and select Transaction.
- Select Gift Receipt.
- Select Tender.
- Tender the transaction.
One gift receipt prints that includes all items in the transaction and is labeled **Gift Receipt**.
To issue a gift receipt for a specific item on a transaction- On the Sell Item screen, select the item or items to be printed on a gift receipt.
- Select Item.
The Item Options screen displays. - Select Gift Receipt.
The Sell Item screen displays annotated with Gift Receipt. - To tender the transaction, select Tender.
- Select One or Multiple.
- Complete the transaction.
Reprint a Receipt
There may be a need to reprint a receipt.
To reprint a receipt:- Select More and then Reprint Receipt.
The Reprint Options screen displays.
This screen has the following options:
- To reprint the receipt of the previous transaction, select Last Trans. The receipt on the last transaction prints.
- To reprint a receipt by transaction number:
- Select Trans. Number. The Trans. Search screen displays.
- Enter the transaction number and select Next/Enter.
- Type the transaction number in the five-digit store number, register number and transaction number format.
For example:
where 00007 is the store number, 825 is the register number, 0620 is the transaction number, and 20170615 is the date (YYYYMMDD).
All this information can be found on the bottom of a receipt.
The Reprint Select screen displays.
- To print a gift receipt, select the items and press Gift Receipt. A gift receipt prints.
- If multiple items are selected, all those items print on one gift receipt. You can select single items or groups of items to print the gift receipts requested by the customer.
- To print a copy of the original receipt, select Print Orig. A copy of the original receipt prints with *Duplicate Receipt* on it.
- To print a copy of the original receipt with a VAT summary, select Print VAT Receipt. A copy of the original receipt prints with and the VAT summary included.
- When done printing receipts, select Undo/Esc.
