Correct Duplicate SKU Web Order Exceptions
The Duplicate SKU – Cancel and re-key order exception, is a technical issue that occurs when the customer adds the same SKU to their shopping bag within separate sessions and places the order.
Canceling a Duplicate SKU within an Order
To update and move the order to allocation:
- Access SODA
- Select Web Order Exceptions.
- Select an order with the 'Duplicate SKU – Cancel and re-key order error' description.
Then select Edit Order.
- Look for duplicated items.
Select Options from the menu bar.
- Select each item that you want to cancel.
Select Accept Selections.
Note: Compare the unit price and cancel the more expensive item. If the items have the same unit price, only cancel one of each SKU.
- Verify that the items listed in red are the ones you want to cancel.
Then select Accept.
To undo the item or items you selected:
- Go to the Options menu, select Reactivate.
- Highlight the item or items you want to undo.
- Then, Accept Selections.
If you need to exit the Sales Order Maintenance screen without canceling any items:
- Select Go Back.
- Select Suspend Order on the Warning screen.
Additional Duplicate SKU Examples
Multiple Duplicate SKUs - Unit prices are the Same
On this order, the first 3 SKUs were added twice. The unit prices were the same for each duplicate.
To fix this error, the duplicate SKUs need to be canceled.
See steps 4-5.
The screen below illustrates step 6 with multiple duplicate SKUs.
Note: If you do not find any duplicate SKUs on the first page, select the down arrow to view additional pages. You may find that the last SKU on the first page and the SKU on the second page are duplicates.
Duplicate SKUs - Different Unit Prices
Which of the duplicate SKUs should you cancel?
In this example, the price listed with the SKU on page 1 is $13.50.
The price listed with the same SKU on page 2 is $7.20.
Cancel the duplicate SKU with the higher unit price.
So, in this example, you would cancel the $13.50 SKU on page 1.
Once the SKU is canceled, it will be deleted from the order.