Create a Local RTV

What is a local RTV?

The Return to Vendor (RTV) process allows stores to return unsold items and damaged or defective product to the vendor where the product was originally purchased.

There are two types of RTVs:

Suggested RTVs - The Home Office produces suggested RTVs for unsold Department 3 merchandise. This includes general books, software and computer products.

Local RTVs - are created by the store to return:

• Locally purchased general books, computer products

• Damaged or defective products from Departments 3-8.

• Product from departments 4-8 that the home office instructs the store to return

• Books related to special events

Note: Do not create a Local RTV to return department 3 merchandise purchased by the Home Office unless it is damaged or defective.

1. From the main menu, Select Return to Vendor (RTV).
2. Select New RTV.
3. Complete the fields on the screen and press Enter. View field definitions.

4. Select Item Details.

5. Type the SKU# or click in the SKU field, and select Lookup to select the SKU from the list, then select Accept.

Category SKUs for Magazines, Graduation Supplies and Greeting Cards are

6. Press Tab.
7. Enter any additional information in the ISBN/Serial#/Vendor Part # field to further describe the SKU, e.g., serial # of a serialized product or details for a category SKU.
8. Type the quantity of items being returned to the vendor and press Enter.
   Note: Enter the actual quantity on hand that is being returned. If the quantity is different than MMS reports as on-hand, complete an inventory adjustment to correct.

If the SKU is a Category SKU

Type the Cost and Retail and press Enter.
Note: System maximum limits are: Quantity - 9999, Cost - $150,000, and Retail - $250,000.

9. Repeat steps 5-8 until you have entered all items.
If you cannot complete the RTV, click Update to save the RTV. You can return to it later to resume working on it.


10. When you have entered all items, select Release.
11. Select Yes at the prompt.

Note: Baker & Taylor requires all returns to be whole copy. Do not strip mass market titles.

See FedEx Ship Manager - RTV and Chargeback Process for additional shipping details.

Important: Canadian Stores - Values display in USD based on the conversion rate. Ignore the USD and proceed with the creation of the RTV. The transaction is processed correctly on the back end in CAD. After releasing the RTV, reports print the correct price.