1. Select Collections Write Off.
2. Search for the patron.
Tell me how...

1. In the Search By field, select a search method:

- Patron ID

- Patron Name or Last Name

- Phone Number

- Email - if applicable

2. In the open field, type the information relating to the Search By method.
3. Click Find.

For example, if you are searching by Patron ID, type the Patron ID number in the open field.

3. Find the patron whose debt you want to write off without sending it to collection.
4. In the Action field, select the Written Off-Not Sent to Collection option.
5. Select the checkbox in the last column.

Important: you must complete both steps 4 & 5 to write off the item.

6. Repeat steps 4-5 for each line item you want to write off without sending to collection.
7. Click Save.
8. On the Collection Action screen, verify the items that are listed.
9. To remove an item, clear the checkbox in the last column.
10. Click Confirm.
11. Click OK.
12. Click OK.

1. Select Collections Write Off.
2. Search for the patron.
Tell me how...

1. In the Search By field, select a search method:

- Patron ID

- Patron Name or Last Name

- Phone Number

- Email - if applicable

2. In the open field, type the information relating to the Search By method.
3. Click Find.

For example, if you are searching by Patron ID, type the Patron ID number in the open field.

3. In the Set all rental items to field, select the Written Off-Not Sent to Collection option.
4. Click Set.
5. To deselect an individual account:

1. In the Action field, select the blank space option.
2. Repeat step 5 for each line item you want to deselect.

6. Click Save.
7. Click Confirm.
8. Click OK.
9. Click OK.