Credit Memo and Chargeback Differences

This report lists the differences between Chargeback Reversals (code 8s) and Credit Memos (code 2s). The 8 & 2 differences occur when the vendor did not issue credit equal to the amount of chargeback. This report lists the most recent shiprecs first, and as a result, the shiprecs for which you have not processed a credit memo will appear first.

You must review this report monthly to protect the margin and shrink in your store because:

• Cost differences listed in this report may impact margin.
• Retail differences listed in this report may impact shrink.

Because of the detail needed to process these discrepancies, the Shrink Wizard connects directly to the eStore Online Purchase Analysis application, where you can make any and all necessary adjustments.

See the eStore Online Purchase Analysis Online Help System for detailed information about resolving the issues shown on this report.