eFollett: Create a New Customer Account
The following topic illustrates the customer benefits of creating a website account, and the methods and process for how to create an account on the website.
Creating an account has the following benefits for the customer:
Customers can view their online order history
Customers can view the status of their recent orders
Customers can save addresses and payment information to their profile for easier checkout.
Customers can create and manage their Text Rental Agreement.
An account is required for customers to rent print textbooks online. The customer’s Text Rental Account is accessed within their website “My Account” screen.
Customers can save items to their “Wishlist” and share their wish list with others.
The customer has two primary ways to create a new website account online:
• Option 1: Create an account from the website header navigation.
• Option 2: Create an account during the Checkout process.
Note: If the customer created a Text Rental Agreement in the store at the Point-of-Sale (In-Store Express Rental Registration), a website account will be automatically created for them using the email address they provided at the POS. More info can be found in the Rental topic.
What the Customer Sees:
Option 1: Create an account from the website header navigation.
Experience on Desktop:
Customer selects Sign In link from the website header navigation.
The Sign In details are displayed. Customer selects Create Account link.
The Create Account screen is displayed. The customer provides all their information, checks the box to verify they are not a robot, and selects Create Account.
The account is created, and the customer is navigated to their My Account screen.
Experience on Mobile:
Customer taps the person icon from the website header navigation.
The Sign In details are displayed. Customer taps Create Account link.
The Create Account screen is displayed.
The customer provides all their information.
Checks the box to verify they are not a robot, and taps Create Account.
The account is created, and the customer is navigated to their My Account screen.
Option 2: Create an account during the Checkout process.
Experience on Desktop:
The customer is at the first step of the checkout screen. The option to Sign In or Create Account is displayed.
Customer selects Create Account link.
The Create Account screen is displayed.
The customer provides all their information, checks the box to verify they are not a robot, and selects Create Account.
The account is created, and the customer is navigated to the next step of Checkout process, as a Signed In customer.
Experience on Mobile:
The customer is at the first step of the checkout screen.
The option to Sign In or Create Account is displayed. Customer taps theCreate Account link.
The Create Account screen is displayed.
The customer provides all their information, checks the box to verify they are not a robot, and taps Create Account.
The account is created, and the customer is navigated to the next step of Checkout process, as a Signed In customer.
