If a customer notifies you that the check was not received, view the check number, date and dollar amount. FHEG policy is that the store can re-issue a check if the customer has not received the check after two weeks from the check's issuance date.
If it has not been two weeks since the check was issued, give the customer the date two weeks from the check date and explain that the check can be re-issued then if the check still has not been received.
If it has been two weeks since the date the check was issued, contact Kathie Hannon in General Accounting at the Home Office by email at firstname.lastname@example.org or extension 7266. Provide Kathie with the customer's name and address, check number, check date and dollar amount.