Bulk Processing Web Order Exceptions

SODA provides the ability to cancel or re-process a quantity of web order exceptions in one batch, called bulk processing. Generally, you should re-process orders rather than canceling them.

Note: Do not choose to bulk-cancel orders unless instructed to do so. Bulk canceling deletes all the account information which cannot be reconstructed.

Use bulk re-processing web order exceptions when the:

• Tendering process has failed
• Orders produced a time-out error

Bulk Process Exceptions

1. Select Web Order Exceptions from the main SODA menu.

2. Click Bulk Processing Options.
   
3. Highlight the bulk processing option that you want to complete.
   The choices are:

• Re-process all time outs
• Re-process all authentication failures
• Cancel all orders with a specified error ID
  Note: Only choose this option when you have been instructed to use this and have been told an error ID to use.
  

4. Click Select.