eFollett:PayPal

PayPal is an available tender for payment on eFollett.com.

Customer Experience

Both PayPal and PayPal Credit (U.S. stores only) are available tenders on eFollett when the order is placed.

The customer is then prompted to log into PayPal to process their payment. PayPal is authorized at the time of shipment.

eFollett charges appear on the customer’s monthly PayPal statement as: PAYPAL *XXXXCAMPUSBOOKS. XXXX = Store #.

If the customer has any questions about PayPal, direct them to paypal.com or 888-221-1161 for assistance.

Important: PayPal cannot be used as rental collateral.

To see what the customer sees, watch the 3 minute PayPal Video.
Go to the Resources section of the eCommerce Quad page to view it.

Order Processing

Order processing and fulfillment is the same for orders paid with PayPal.

• • PayPal tenders are processed automatically through the ePay process in SODA. See the Order Fulfillment Process.
    Note: PayPal cannot be manually charged.
  • When sorting by tenders in SODA, PayPal displays as a tender.
  • PayPal also displays as a tender on eStore Portal reports.
  • Refund dollar limits remain based on the user’s SODA security level.
  Refunds are conducted through the SODA Returns process in SODA.

  The SODA Tender Refund Matrix has been updated to allow alternate tenders if the PayPal tender fails.
  

  • 		Refund
    		ORIGINAL TENDER NOT FAILED		xx	ORIGINAL TENDER FAILED
    		Original	Alternate Tender
    Sale	Credit	Credit Card	FHEG		FHEG
    	FHEG	FHEG
    	AR	AR			FHEG
    	FA	FA			FHEG
    	Campus card	Campus Card	FHEG		FHEG
    	PayPal	PayPal	FHEG		FHEG
    	Apple Pay	ApplePay	FHEG		FHEG

  • Currently, PayPal is not available at the POS and cannot be used for phone orders.

PayPal Web Order Exceptions

The web exception displays for one of two reasons:

• The email address associated with the PayPal account was not verified.
• The credit limit for PayPal has been reached.

Web order exceptions is no different than resolving other payment exceptions.

For specific PayPal web exception errors, refer to this PayPal Error Messages in SODA list.

To resolve web order issues similar to other credit card payments, refer to the following resources:

• Handling Web Order Exceptions in SODA QRG
• Cancel an Order Due to Credit Card Failure
• Re-tender an Order with New Credit Card Information

PayPal Re-authorization Logic

If the PayPal authorization has expired, ePay has functionality to automatically request the re-authorization. This should eliminate the PayPal 91507 web order exception.

If the PayPal 91507 web order exception does occur, follow the instructions below to resolve:

1. Choose the correct order on the web exceptions screen and select Edit Tender.
   

2. Click Select/Add Tender.
   

 

3. Choose PP (PayPal) as the correct tender and click Select.
   

4. First, enter the same Document/Card Number (token) on the second line.
   Note: You can enter only in all caps, but SODA will still accept this entry.
   
   Then enter a valid expiration date, but you must pick a date in the future.
   Note: The Month/Year format must be entered in SODA without a /. For example, if the expiration date is 08/22 (August, 2022), enter 0822 in the Exp Date field.
   
   Finally, enter the amount as shown for the first PP (PayPal) account.
   

5. Select the first PP Tender, enter option 4, then select Accept.