Initiate a Rental Return Online
A rental customer can login to their eFollett account, navigate to the Rentals page, and follow the steps to generate and print their rental return packing slip. The packing slip must be included in the shipment and is used to identify the customer and the items they are returning.
Note: Many customers will be navigating to eFollett by clicking on a link provided in the email reminding them of their rental return due date. The link navigates the customer to Step 1.
To initiate a rental return online, the customer must complete the following steps:
Step 1: Sign into the existing eFollett.com account associated with the rental account.
Step 2: Upon sign in, Rentals page and Rental History is displayed when the customer scrolls down the page.
The customer selects either the Return by Mail button or the Return All Rentals by Mail link.
Note: Both options open the Return by Mail modal.
Step 3: The Return By Mail modal displays all rentals eligible to return.
Rentals already returned, charged non-return fees, extended, or converted to purchase are not displayed.
The customer selects the rental books they wish to return and clicks CONTINUE.
Step 4: The customer selects their return address from the drop down menu or selects the Enter a New Address link.
Step 5: The Generate Your Packing Slip option is displayed.
The customer reviews the Helpful Tips and then clicks GET PACKING SLIP.
Step 6: The GET PACKING SLIP button opens a new window. The customer reviews the Shipping Instructions and prints the packing slip.
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