Move a Payment to Correct Customer Account
- From main screen, select Payment Processing
Apply Account Payments.
View field definitions.
| Date | Date payment was made. |
Major Number/Major Name | Major account number and name. |
| Customer Number/Customer Name | Reference number assigned to customer and the name of individual department or person responsible for payment. |
| Source | Where payment was made, e.g., LB = Lockbox, POS = Cash Register. |
| Payment # | Check number of the payment. |
| Payment Date | Date of the check used to make the payment. |
| Original Payment | Dollar amount of the check. |
| Applied Amount | Dollar amount of the check that was applied to the bill. |
| Unapplied Amount | Outstanding amount that has not been applied. Click the unapplied dollar amount to go to the Payment Application screen to apply the payment. |
Reversed | Applied and then unapplied payment. |
| Age | Number of days from today, the payment was received from the POS register or the bank. |
| Auto Bill | Currently, only used by one store. |
| Payment Adjustment Options | Select an adjustment type: |
- Locate the payment to move.
- Under Payment Adjustment Options, select Split Major/Correct Major.
- In the Major Number table, type the:
Major Number
- or -
Click Find Major to search for the account. Tell me how...
- Select the major account from the drop down list.
-or-
Type the major account name in the open field next to the Find button and click Find.
- Double click the major account name.
- Type the Amount of the payment to move.
- To attach supporting documentation or records for reference, click Browse, and click the file(s) to attach.
- In the Comments section, click Add New and type any additional information pertaining to the payment.
- Click Save.
- Click OK.
