Over/Short Report

All cash discrepancies of $25.00 or more for the entire business day (all tills, safe/store fund, or deposits) must be reported to Sales Audit. Cash discrepancies must be documented on an FHEG Over/Short Report.

For any verified cash discrepancy over $300: You must also complete an incident form within 24 hours through the Follett Incident Call Center using the Cash Discrepancy Greater $300 incident type.
Note: If unable to complete the form, call the Incident Call Center at: (800) 633-5595, Ext. 4885, Option #2.

How to Use the Over/Short Report

• All fields are required.

• Print and file a copy of the submitted Over/Short Report with the DSR paperwork.

• Send supporting documentation to Sales Audit:

  • Scan and email to OverShortReport@follett.com OR fax to (630) 850-1991.

  • Examples of supporting documentation include:

    • Original POS receipts for transaction issues

    • Original POS buyback receipts

    • Original till transactions, e.g., till loan, pay out, till pickup

    • Validated deposit ticket for deposit issues

Helpful Hints and Troubleshooting

Till Variances

• Recount tills and verify totals entered in POS.

• Recount tender slips and confirm against report totals.

• For cash variances, recount the safe for possible offset.

• Confirm pay out totals against the Till Functions Report.

Safe Variances

• Recount the safe; include any buyback checks in the safe count.

• Verify the POS deposit total matches the bank deposit slip.

• Recount the deposit.

• Verify change orders were entered for all receipt of funds, such as buyback checks.

• Verify positive and negative change orders were entered when going to the bank for change.

• Confirm all completed pay outs are valid.

If you still have a variance greater than $25.00, complete the FHEG Over/Short Report and submit to Sales Audit with a copy to your regional manager. If the variance is over $500, you must also send to your group vice president.