Apple DEP

An Apple DEP sale is a two-part process:

• Complete POS transaction.
• Confirm enrollment in CORE Back Office.
  Note: Once you have been enrolled in the Apple DEP program, the Apple DEP tab displays in CORE Back Office.

Sales Transaction (Product In Stock)

Click link to view the CORE POS and Back Office procedure for an Apple DEP sales transaction when you have the product in stock:

• Apple DEP in CORE POS - Product is in stock

Follow these steps when you have the product in stock.

POS

1. Enter the customer’s phone number or select Next to proceed.
2. Scan or enter the barcode SKU.
3. Select Next/Enter.
   Enter Serial Number and press Next or choose an option screen displays.
4. Scan or enter the serial number.
   The Apple DEP Notification screen displays if item is DEP eligible.
5. Select Yes to choose DEP for program authorized department/institution purchases only.
6. Select the DEP ID Description from the drop-down menu.
   If only one DEP ID is available for your campus, it automatically populates in the field.
7. Select Next/Enter.
   The Sell Item screen displays.
8. Scan or enter SKUs to enter additional items or select Tender to proceed.
   The Apple Care Notification screen displays, if the SKU is AppleCare Warranty-eligible.
   
9. Select Add Warranty to purchase an AppleCare Warranty or No Warranty to decline.
   If Add Warranty is selected, complete the AppleCare Warranty Details normally.
10. Select Tender and complete the sale normally.
    Make note of the transaction number as a reference for confirming enrollment in CORE Back Office.

Back Office

1. Select the Apple DEP tab.
2. Search to locate the transaction number, e.g. Order Number/POS Transaction Number, Serial Number, or POS Number.
3. Select Search.
   The search results display.
4. Click the Order Number/POS Transaction Number link.
   The Transaction Detail displays. The status is Pending Enrollment.
5. Select the checkbox next to the serial number and select Submit Enrollment.
   The status is updated to Enrollment Submitted.
6. Select Done.

Once Apple processes the enrollment, the Transaction Detail is updated with a Ship Date and Device Enrollment ID. The status is DEP COMPLETE.

Return

Click link to view the CORE POS procedure for an Apple DEP return:

• Apple DEP - Return

POS

1. Select Return.
2. Scan the receipt or search by serial number to locate the transaction.
3. Select Next/Enter.
4. Enter the items(s) to be returned or select Trans Detail to display the items.
5. Select the item(s) to be returned from the receipt from the Trans Detail screen, then select Next/Enter.
   The Apple DEP Return Confirmation screen displays.
6. Select Yes to proceed or No to return to previous screen.
   The item return information displays.

7. Select the Reason Code from the drop-down menu, then select Next/Enter.

8. Complete the return transaction normally.

Back Office

The return and unenrollment is automatically transmitted to Apple. No additional steps are required.

The Order Number/POS Transaction Number displays as a separate line item for the return transaction, but the Order Type is RE (return). Status is now UNENROLL SUBMITTED.

Sales Transaction (Product Not In Stock)

Click link to view the CORE POS and Back Office procedure for an Apple DEP sales transaction when the product is not in stock:

• Apple DEP in CORE POS - Product is not in stock

Follow these steps when product is not in stock at the time of the sale.

POS

1. Scan or enter the barcode SKU.
2. Enter the price and select Next/Enter.
3. Select Next/Enter if the product is not in stock when prompted for the serial number.
   The Apple DEP Notification screen displays if item is DEP eligible.
4. Select Yes to choose DEP for program authorized department/institution purchases only.
5. Select the DEP ID Description from the drop-down menu.
   If only one DEP ID is available for your campus, it automatically populates in the field.
6. Select Next/Enter.
7. Select Item and change the quantity based on the purchase.
8. Tender and complete the sale normally.

Back Office

Once the product arrives, complete these steps in CORE Back Office to confirm enrollment.

1. Select the Apple DEP tab.
2. Search to locate the transaction number.
   
3. Click the Order Number/POS Transaction Number link.
   The Transaction Detail screen displays.
   
4. Select Modify to view/edit Transaction Detail.
   No serial number displays.
5. Add the serial numbers once product arrives in store.
6. Select Add.
7. Select Done when complete.
8. Select the checkbox next to the serial number and select Confirm Enrollment.
   Status is updated to ENROLLMENT SUBMITTED.
   Note: You cannot add serial numbers for quantities greater than on the original order transacted at the POS.
   If you receive a partial shipment or don’t’ have enough stock, you can confirm enrollment for partial quantities. Once all serial numbers have been added, a message displays on the Transaction Detail: This order has been completed.
9. Select Done.

To remove a serial number entered incorrectly, click the Select to Remove checkbox, then select Remove.

Sales Transaction - Bundle SKU

Follow the steps below when selling a bundle valued at a particular price, e.g., one pack contains 10 iPads for a specific bundle price. The steps below include AppleCare enrollment.

1. Ring the CTO SKU.
2. Change the Qty to the quantity of the bundle, e.g., 10.
3. Enter the price for the complete bundle price.
4. Repeat steps 1 - 3 for any additional bundles.
5. If AppleCare enrollment is needed, add the CTO AppleCare SKU.
   1. Change the Qty to reflect the number of AppleCare enrollments.
   2. Enter the price.
6. Select Yes to choose DEP for program authorized department/institution purchases only.
7. Select the DEP ID Description from the drop-down menu.
   If only one DEP ID is available for your campus, it automatically populates in the field.
8. Select Next/Enter.
9. Tender and complete the sale normally.

Back Office

1. Select the Apple DEP tab.
2. Search to locate the transaction number, e.g. Order Number/POS Transaction Number, Serial Number, or POS Number.
3. Select Search.
   The search results display.
4. Click the Order Number/POS Transaction Number link.
   The Transaction Detail displays. The status is Pending Enrollment.
5. Select Modify to add the serial numbers of the individual iPads.
6. Select the checkbox next to the serial numbers and select Submit Enrollment.
   The status is updated to Enrollment Submitted.
7. Select Done.

Once Apple processes the enrollment, the Transaction Detail is updated with a Ship Date and Device Enrollment ID. The status is DEP COMPLETE.

Contact the AppleCare representative for AppleCare.

Void

You can void an Apple DEP transaction the same day at the register.