All cash discrepancies of $25.00 or more for the entire business day (all tills, safe/store fund, or deposits) must be reported to Sales Audit. Cash discrepancies must be documented on an FHEG Over/Short Report.
For any verified cash discrepancy over $300: You must also complete an incident form within 24 hours through the Follett Incident Call Center using the Cash Discrepancy Greater $300 incident type.
Note: If unable to complete the form, call the Incident Call Center at: (800) 633-5595, Ext. 4885, Option #2.
How to Use the Over/Short Report
All fields are required.
Print and file a copy of the submitted Over/Short Report with the DSR paperwork.
Send supporting documentation to Sales Audit:
Scan and email to OverShortReport@follett.com OR fax to (630) 850-1991.
Examples of supporting documentation include:
Original POS receipts for transaction issues
Original POS buyback receipts
Original till transactions, e.g., till loan, pay out, till pickup
Validated deposit ticket for deposit issues
Helpful Hints and Troubleshooting
Recount tills and verify totals entered in POS.
Recount tender slips and confirm against report totals.
For cash variances, recount the safe for possible offset.
Confirm pay out totals against the Till Functions Report.
Recount the safe; include any buyback checks in the safe count.
Verify the POS deposit total matches the bank deposit slip.
Recount the deposit.
Verify change orders were entered for all receipt of funds, such as buyback checks.
Verify positive and negative change orders were entered when going to the bank for change.
Confirm all completed pay outs are valid.
If you still have a variance greater than $25.00, complete the FHEG Over/Short Report and submit to Sales Audit with a copy to your regional manager. If the variance is over $500, you must also send to your group vice president.