SODA User Security

SODA Team Member Responsibilities

All team members who perform order fulfillment and need access to SODA, must have their own unique ID and password. There are four security levels in SODA corresponding to the tasks that must be completed. Identify team members who are responsible for online order processing using SODA and determine the correct security level for each.

SODA Security Levels

Submit a System Access Request (SAR) to request: a change in security level for an existing team member, or a new user ID and password for a new team member.

The security levels are:

Level 1: oversees the SODA store order fulfillment operation

• Full Access

Level 2: prints pick lists; confirms normal picks and those requiring special handling

• Review and resolve web exceptions
• Use SODA to generate and confirm a pick list
• Reprint packing slip
• Print Pick List
• Confirm and prepare orders for shipping or pickup
• Enter tax exemptions, discounts, and shipping charge modifications

Level 3: prints pick lists and confirms picks for normal orders, and ships or places orders in online pickup area

• No web exception, tax, or shipping discount override access
• Use SODA to generate and confirm a pick list
• Reprint packing slip
• Print Pick List
• Confirm and prepare orders for shipping or pickup
• Enter tracking information
• Edit shipping method

Level 4: available in select locations

• Same as Level 2 plus SODA return and phone order entry

SODA User IDs and Passwords

A user ID and password give unique and secure access to SODA. Team members need to memorize and never share their user ID and password. Follow this password criteria when setting up an team member’s SODA password.

Password Criteria

• Must contain 7-8 characters
• Must include at least one number and one letter; cannot start with a number
• Cannot include special characters (&, % *, etc.)
• Cannot be the same as the team member's Active Director User ID

Reset Password

A password is disabled after three incorrect attempts to enter it.

To reset a password:

1. Log a request with the Follett Support Center select Application Access as the Issue Category, enter Password Reset in the Summary field.

2. The team member receives an email with a new temporary password. Important: It can take up to 48 hours to have a password reset.
3. Log in with the current user ID and the temporary password.
4. Change the password at the system prompt.

Note:Access and password resets for SODA Returns is NOT handled through a SAR.

New users who have never been setup with SODA access, do not need to go through the SAR process to access the SODA Refunds menu. Managers with Level 1 security group, who have set themselves up as a SODA Returns Manager, have admin rights to set up access to the SODA Refunds screen for all users.