Change a Customer's Billing or Shipping Address

1. Access the Customer Address Summary screen. Tell me how...

1. On the SODA main menu page, click Web Order Exceptions.
   
2. Look for the Allowed Options column.
   Highlight an order that indicates Chg Address.
3. Click Correct Address.
   

-or-

If you know the SODA order number for an order in D status...

1. From the SODA main menu, click Correct Address Verification.
2. Type the SODA order number and click Accept.
   

2. Review the addresses in the Bill to Point and Ship to Point fields.
3. If necessary, contact the customer to determine what the addresses should be.
4. Determine the next step based on the type of correction you need to make:

• Make the bill to and ship to addresses the same, click Assign Ship-To equal to Bill-To.
  
• Assign a different Bill-To address. Tell me how...

1. Click Assign Bill-To.
2. Select the correct address and click Select.
   

• Assign a different Ship-To address. Tell me how...

1. Click Assign Ship-To.
2. Select the correct address and click Select.
   

• Add a new Ship-To or Bill-To address. Tell me how...

1. Depending on the type of address you need to add, click Assign Bill-To or Assign Ship-To.
2. Click Add.
   
3. Complete the fields on Customer Address Information screen.
   
   
   View field definitions.

4. If you are finished, click Accept.

-or-

To add a telephone number for the new address, click Accept/Edit Phones. View remaining steps.

1. Click Add.
2. Complete the fields on the Customer Phone Information screen. View field definitions.

Field	Definition
Customer	Selected customer's full name.
From Date, To Date	Dates range during which this phone number is valid. Use the MMDD, for example 0601 to 0831.
Phone Type	Category for this phone number for example, Primary Phone, Cell Phone or Vacation Phone. A customer may have more than one phone number associated with his/her customer number.
Phone Region/Country	Phone code for the region or country associated with the phone number .
Phone City/Area Code	For the USA, the three-digit area code associated with the phone number.
Phone Number	Telephone number.
Extension	Extension for this phone number, if any.

3. Click Accept.
4. Click Go Back to return to the Customer Address Selection screen.
5. Click Accept.
6. Click Accept to return to the SODA Order Exceptions screen.

5. Click Go Back to return to the SODA Order Exceptions screen.

Return to Process Order Exceptions.