SODA Order and Line Item Status Codes
Soda Order Status Codes
Order Status Code | Definition |
0 | Ordered Entered. (If it stays at this status for more than 4 hours, please reach out to the Follett Support Center.) |
1 | Order Totaled. |
2 | Order Payment Authorized. |
3 | Shipping Invoice Created. |
4 | Allocated: The order was loaded from the web to SODA and is ready to be processed. |
5 |
The order is in process, but a 5-6-7 status means the order is stuck. The originating store needs to contact the Follett Support Center. |
6 | |
7 | |
8 | |
9 | Manually fulfilled, the non-ePay order is complete. |
A | Authorization in Progress. |
B | Backordered. |
C | Capture in Progress. |
D | Order Suspended. The order failed to pass edits or credit authorization. |
E | Invoice Suspended. Order failed credit authorization. Reattempt authorization. |
F | Invoice Suspended. Re-attempted authorization failed. The order must be re-tendered. |
G | Shipped & Posted. The ePay order was picked, and the tender was processed successfully. The order is complete. This code displays on the Order Shipment Inquiry screen. |
H | Invoice Retendered. |
I | Invoiced. |
K | Invoice Backordered. This indicates that one or more lines on the invoice are backordered. This occurs when a product was allocated but is not available when the order is picked. There is no difference in procedures for handling orders with status K or B. |
L | Authorization completed. |
P | The order’s Non-ePay tender must be verified at the POS and re-process in SODA. The order is in web exceptions, showing the first Non-ePay web exception message. |
R | Refund Pending. |
S | Shipped & Posted. The ePay order was picked, and the tender was successfully charged. The order is complete. You will see this code on the Order Inquiry screen. |
T | Tenders Captured. Funds for the order have been approved, and the packing list printed. |
U | Gift Card Activation. |
V | Invoice Reprint. |
W | Waiting for PO Receipt. |
X | Order Cancelled. The order or an order line has been cancelled. |
Z | Initial STS Before SODA Processes. |
Note: All SODA orders go through brief transitional statuses (0, 1, 2, and 3) before reaching status 4. Occasionally, one of these might be on the Order Details page due to a timing issue within SODA.
SODA Cancel Codes and Definitions
The status codes below provide further detailed cancellation information for items on a customer’s order.
SODA Code | Explanation |
01 | Cancelled at customer request. OMS sends cancelled at customer request message to eFollett.com; OMS does not reroute order. |
03 | Cancelled by institution/faculty. OMS sends cancelled by faculty message to eFollett.com; OMS does not reroute order. |
04 | Cancelled – item or color unavailable. OMS does not reroute order. |
05 | Cancelled – contact store for details. OMS does not reroute order. |
06 | Cancelled – undeliverable address. OMS does not reroute order. |
08 | Cancelled– tender failed. OMS sends a cancel-tender failure message to eFollett.com; OMS does not reroute order. |
SODA Line Item Statuses and Explanations
SODA Status | Explanation |
Allocated | Available for picking. |
Backordered | Manage the acquisition of additional products to satisfy the order at the store level. |
Canceled | This status is a local SODA line item sequence. Indicates that an order release containing that item has been:
Note: When the order has been zero picked, a Released status displays in OMS, or has been temporarily cancelled (09) in SODA and OMS (this status will change as the item moves to allocation or backorder).
Note: When the order has been cancelled (08), a Cancelled status displays in OMS (this status does NOT change.) |
| Exception | Orders requiring action before a store can complete fulfillment are sent to the SODA Order Exceptions screen to be resolved by the originating store. |
| Zero Pick | Inventory is not available to fulfill the order in its entirety. So the item was Zero Picked. The system has sent the order back into the network to be fulfilled elsewhere. |
