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Pull Items for an Order

  • Updated

Pull Items for an Order

The Pick List indicates the items the customer ordered.
Note: The term 'picks' refers to items pulled when using a pick list.


The list may include course material or general merchandise items.

  • If the order includes general merchandise items, the items display at the bottom of the pick list in department order.
  • If the order includes books, the pick list is organized in either Shop By Author (SBA) or DDCS (Division > Department > Course > Section) order. Also the pick list indicates the customer's preference for new or used books. Do not substitute a different condition textbook.
  • If the order is a rental extension or a convert-to-purchase, no items print on the pick list because the customer already has the book. 
  1. Related topic: Print the pick list and order detail documents
  1. Pull the items from the shelves. Be sure to pull the condition, size, or color the customer ordered. Do not make substitutions.
  2. Record the quantity of each item on the pick list.

  3. If an item is unavailable or the full quantity is not available, record a zero.
    Note:Since the originating store is the fulfilling store for all graduation orders, do not zero pick graduation regalia. The SODA order should remain in SODA as allocated (not fulfilled) until you receive the items. Then fulfill them.

ClosedIf a textbook is not available, and...

ClosedIf an item is on the shelf, but the pick list shows it is on backorder...

  1. Pull the item and note it on the pick list.
  2. Before confirming the pick list, allocate the merchandise using the allocation override process.
    See Override an Order in Backorder Status.
  1. After the items are pulled, confirm the picks (pick list items) pulled for the order.

Pulling Course Material Orders

Pull orders for course materials using a pick list. The pick list should match the arrangement of the books on the shelves, either Shop By Author (SBA) or DDCS (Division > Department > Course > Section).

Mark the pick list with the correct quantity of items pulled as the course materials are gathered.

Note: Do NOT fulfill orders with an Instructor/Desk copy. Do NOT fill partial quantities. (i.e., If there are 2 requested for an order on the pick list, and only 1 on the shelf. DO NOT pull only 1 of 2 from the shelf.)

Pulling Text Rental Orders

Text rental course materials display on the pick list with all other course materials.
The pick list includes the Rental Due Date (in the Author/Vendor column).

Note: Do NOT substitute conditions. Pull only the condition (new/used) specified on the pick list.

Also, when you see the messages <CnvPur> or <RntExt>, pick/confirm the order in SODA.Do NOT pull the item.

<CnvPur>

Important! Customer already has the book—do not ship!

The rental item has been converted to a purchase.

<RntExt>

Important! Customer already has the book—do not ship!

The rental item rental time has been extended.

Note:If the book is no longer rentable, the order is suspended and moved to web order exceptions.

For example, if a customer rents an item for fall and decides to rent the same item again for spring, this message displays next to the new due date.

Pulling General Merchandise Items

General merchandise items display at the bottom of the pick list in department order when orders are selected to print by DDCS or SBA.

To print general merchandise orders:

  1. From the Store Order Pick/Order Detail Print screen, place your cursor in the Product Type field and select Search.

  2. Highlight General Merchandise 500-799 and click Select.

  3. Then Print the Pick List and Order Details documents.
  4. Pull general merchandise items by merchandise codes and location in the store.

Pull Full Line Item Quantities

Orders are routed based on the on-hand inventory shown, and the system allocates an order based on that number. It does not have the capability to handle partial line items. Pulling partial quantities indefinitely leaves the line item open and will impact reports regarding not processed orders.

DO
  • Pull the right product.
  • Pull the condition specified on the pick list (e.g., new or used, or red or blue).
    The pick list indicates the customer’s preferred condition for course materials.
  • Pull the full quantity for the line item on the pick list.
  • Make an annotation on the pick list for reference when confirming the order, if the product in the condition specified or full quantity is not available.
  • Keep all graduation orders that are not in stock in SODA as allocated (not fulfilled) until you receive the items.
See the Training On Demand video, Order Fulfillment: Pulling Orders.
This recording reviews how to fulfill orders efficiently and accurately (5:13 minutes).

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