A timeout exception occurs during pick confirmation when SODA attempts to process a tender and there is no response from the payment institution. The first step in resolving an error of this kind is for the originating store to re-tender this order to see if the authorization will go through.
Note: Only re-process a tender timeout exception once. Cancel the order, if the order does not go through.
- Access the screen. Tell me how...
- On the SODA main menu, click Web Order Exceptions.
- Select an order that shows Edit Tender in the Allowed Options field.
Click Edit Tender.
- Without making any changes on the Sales Order
Tender Entry screen, click Accept.
The order is re-tendered to the credit company.
If the charge is successful, the SODA Order Exceptions screen reappears and the order is no longer in the list of exceptions.
If re-tendering is NOT successful, the order remains on the exceptions screen
View field definitions.
Total dollar amount of the order.
Dollar amount tendered on the order.
Dollar amount over or short.
The code and name of the payment method used to pay for the order, for example, PP PayPal.
If you click Select/Add Tender, a window appears with the codes and descriptions of all tender types.
Number of the payment source. The number of the original payment source appears automatically.
The expiration date of the payment source.
Dollar amount that will be charged to the payment source.
Return to Process Order Exceptions