Hardware Trade-in Program
Follett has a partnership with Encore to provide a device trade-in program with a select number of our stores. If you are a participating store, see the Hardware Trade-in Program Instructions for complete details.
To process the transaction in CORE POS:
The transaction follows the No Receipt return steps to process the trade-in. The amount of the trade-in quote is tendered to the customer on an FHEG gift card.
- Select Return.
The Return Options screen displays.
- Select No Receipt.
- Enter the Trade-in SKU, 15656251, as the item to be returned.
- Select Next/Enter.
The Item Return Information screen displays.
- Enter the item return information on the screen.
- Type the price from the quote in the Price field.
- Select Next/Enter to move to the tender screen.
- Tender to an FHEG gift card.