Safe fund - is it equal to the expected balance in back office? Are store fund verifications documented daily and entered into back office?
The store safe fund should match the excepted amount at any given time in the store. The store must count and record the actual safe fund at the end of the day as part of the store closing process.
Managers should immediately record any shortages/overages of the expected amount in CORE POS. Report any amount more than $50 to your regional manager, and amounts over $300 must be reported to the incident call center.
Deposit - does the store make deposits on a weekly basis as required? Has the store resolved missing deposits?
Deposits are required at least once weekly, more frequently if the balance in the safe is in excess of $2K over the recommended balance.
Transport deposits to the bank within 24 hours from when a deposit is processed in CORE POS.
Store team members must NOT take a deposit home or make stops on their way to the bank.
Refunds - is an ongoing review conducted by management of the cancel, post-void, and refunds reporting from CORE POS (weekly)?
You can schedule the cancel, post-void, and refund reports to print or email to a team member automatically after the end of day process is complete in CORE POS.
Reporting should be reviewed for various anomalies.
Is there unauthorized non-receipt refunds?
Is there an excessive amount of refunds for the time of year?
What is creating large amounts of canceled transactions?
Did post-voided transactions get re-rung?
Is the safe closed and locked at all times? (Day lock or slip lock is unacceptable.) Was the safe combination changed after the last change in management/keyholder personnel, and have the exterior perimeter door locks been changed per policy?
The safe must be closed and locked at all times. Funds should not be left outside the safe
Exterior door keys need to be changed in the event of a key holder termination for cause, or a key is lost.