Performing a Return without a Receipt

If the customer does not have a receipt, you can perform a return by searching for the transaction. Several search options are available:

• Search for a transaction using Search Criteria
• Search for a transaction using the check number
• Search for a transaction using the credit, debit, or gift card number
• Search for a transaction using the item serial number

To search for the transaction using the Search Criteria:

1. Select Return.
2. Select Search.
3. Select Transaction Search.
   The Search Transaction screen displays with search criteria.
4. Search for the transaction using Student ID, Phone Number, or Campus Card.
   Based on the criteria selected, details must be provided in the mandatory fields.
5. Select Next/Enter once the required search criteria is provided.
6. Select the transaction and continue with step 4 of Performing a Return with a Receipt.

If you cannot locate the transaction through one of the search options, proceed as follows:

1. Select Return.
   The Return Options screen displays
2. Select No Receipt.
3. Scan/enter the item to be returned and select Next/Enter.
4. Select Tender.
5. Enter the customer details.
6. Choose the tender.