Identify Customer for DSV Shipments to Store
The customer may select in-store pickup for items shipping from a DSV. Occasionally, the label on the shipment does not include the customer name or web order number. The vendor PO is listed instead. You can use the vendor PO to identify the customer's web order number in the OMS Store Order Lookup Tool.
Enter the PO number from the shipment label in the Search field, then select Submit.
Select the link in the Status column.
The Web Order # displays at the top of the page.
Once you have identified the web order number, you now have the customer information. Follow the standard process for In-Store Order Pickup.
