Disable a Customer Account in CARP
You can disable a customer account so the customer cannot charge purchases.
NOTE: Do not disable an account unless it has a zero balance.
- On the CARP main menu, select Customer.
- Search for the customer account you want to disable.
The Customer Details screen displays.
View field definitions.
Student ID | The Student ID is determined by the store. A best practice is to ask to use the Student ID assigned by the campus.
This field can be any combination of letters and numbers that uniquely identify the student/customer.
DO NOTuse any part of the social security number.
For the VA major accounts billed thru the Tungsten Network Portal, if the Student ID is not available, use the PO/authorization number. |
Password/PIN | Password or PIN assigned by the school that is required when using eFollett.com. |
First Name | Customer's first name. |
Middle Name | Customer's middle name. |
Last Name | Customer's last name or the account name for a department. |
Student Reference Number | Student reference number. Use this field for any other identifier beneficial for billing and collection. |
Primary Email Address | Student's primary email address. |
Secondary Email Address | Customer's secondary email address. |
Disabled | Account status. |
Address Line 1 | Mailing address line 1. |
Address Line 2 | Mailing address line 2. |
Address Line 3 | Mailing address line 3. |
City | City of the mailing address. |
State | State or province of the mailing address. |
Zip Code | ZIP or postal code for the mailing address. |
Phone | Customer or department's telephone number. |
Custom Data |
Heading field | |
Value field | |
- In the Disabled field, select the reason for disabling the account.
- Select Save to save the changes to the customer account.