Submit a request – Follett Support Center

Please choose your issue below

Your email address

Store Number

Store/University Name

Request Type - Follett Access

Program Pricing Request type - Follett Access (Level 2)

New ACCESS Program - Program Pricing (Level 3)

Existing ACCESS Program - Program Pricing (Level 3)

Implementation Support Request type - Level 2

New ACCESS Program - Implementation Support (Level 3)

Existing ACCESS Program Request type- Implementation Support (Level 2)

Course Material Support - Follett Access (Level 2)

BryteWave (RedShelf) Title - Course Material Support (Level 2)

Non-BryteWave (RedShelf) Titles - Course Material Support (Level 3)

Rental Textbook - Course materials support (Level 3)

New/Used Textbook - Course Material Support (Level 3)

Supplies - Course Material Support (Level 3)

Program Support (Term, Course/Section, Adoption) - Follett Access (Level 2)

SAM Application - Program Support (Level 3)

Term Support - Program Support (Level 3)

Course/Section Support - Program Support (Level 3)

Adoption Support - Program Support (Level 3)

Order Support - Follett Access (Level 2)

Digital Orders - Order Support (Level 3)

Physical Orders - Order Support (Level 3)

Order Queue / Adoption Change Post ORD - Follett Access (Level 2)

Digital Course Material Adoption Change - Order Queue (Level 3)

Physical Course Material Adoption Change - Order Queue (Level 3)

Multiple Course Material Type Adoption Change - Order Queue (Level 3)

Accounting Support (Invoicing / Adjustments) - Follett Access (Level 2)

Invoicing - Accounting Support (Level 3)

Adjustments - Accounting Support (Level 3)

Reporting - Follett Access (Level 2)

Power BI Reports - Reporting (Level 3)

SAM Reports - Reporting (Level 3)

Training - Follett Access (Level 2)

SAM - Training (Level 2)

Follett ACCESS Process - Training (Level 3)

Course Tracks - Training (Level 3)

SODA - Training (Level 3)

BryteWave (RedShelf) - Training (Level 2)

ConnectOnce - Training (Level 2)

CARRR - Training (Level 3)

RIM - Training (Level 3)

User Access - Training (Level 2)

SAM - User Access (Level 3)

Request Presentation Assistance - Follett Access (Level 2)

New Follett ACCESS Campus - Presentation Assistance (Level 3)

Existing Follett ACCESS Campus - Presentation Assistance (Level 3)

New Follett & Follett ACCESS Campus - Presentation Assistance (Level 3)

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

First Name

Last Name

Phone Number

Alternate Phone Number

Extension

Level of impact

Term Name

Class Start Date

Order Release Date

Student First Name - Order Support

Student Last Name - Order support

Student Email - Order support

Student ID - Order support

Web Order Number

Date of Purchase - Order support

Content Model - Pricing info

Pricing Model - Pricing info

Targeted Starting Term - Pricing info

Credit Hour Enrollment by Term

Exclusions (Courses, Sections, Departments, etc.) - Pricing info

Include Shipping Cost to Students - Pricing info

Targeted Audience - Presentation Assistance

Price Provided (if applicable) - Presentation assistance

Pricing Model - Implementation support

Estimated Enrollment - 1st Year - Implementation Support

Estimated Revenue - 1st Year - Implementation Support

Main Campus Contact/Approver Name - Implementation Support

Main Campus Contact/Approver Email - Implementation Support

ConnectOnce Implemented

Class Start Date - Implementation Support

AR Store Number - Implementation Support

Requirements Attached - Implementation Support

Major ID

Adjustment Amount

New Invoice

Net to Zero

Attachments

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